- acceptance of the request into the queue via the 24/7 monitoring centre
- initial response to request 1h
- 3 hours remote management by a technician
- 2 hours of technician work at the customer’s site
- guarantee of the technician’s departure no later than the next working day
- 5 years extended warranty on physical control panel (all types)
- complete management including configuration changes, adding dampers or dialplan modifications
