- acceptance of the request into the queue via the 24/7 monitoring centre
- initial response to a request 6h after its receipt
- 2 hours of remote management by a technician
- 1 hour of technician work at the customer’s site
- guarantee of technician’s departure 2 working days
- 5 years extended warranty on physical control panel up to the maximum size of IPBX-F100
- complete management including configuration changes, adding dampers or dialplan modifications
