Dear Customers,
During the announced preparatory work for the upgrade of the data centre’s electrical distribution system on 26 March, an unplanned power outage occurred due to a fault in the control system.
This situation resulted in a power outage that lasted less than 10 minutes and affected a minimal number of customers.
Recognizing the importance of the stability and reliability of our service, we immediately implemented additional improvements to our control technology. At the same time, we want to assure you that this event did not affect our planned infrastructure improvement efforts.
We apologize for any complications and thank you for your understanding and trust. Your satisfaction is crucial to us and we continue to improve our services with your needs in mind.
Sincerely, Datacenter Team
