- Faster.cz

Service package S3

acceptance of the request into the queue via the 24/7 monitoring centre
initial response to request 1h
3 hours remote management by a technician
2 hours of technician work at the customer's site
guarantee of the technician's departure no later than the next working day
5 years extended warranty on physical control panel (all types)
complete management including configuration changes, adding dampers or dialplan modifications

acceptance of the request into the queue via the 24/7 monitoring centre
initial response to a request 6h after its receipt
2 hours of remote management by a technician
1 hour of technician work at the customer's site
guarantee of technician's departure 2 working days
5 years extended warranty on physical control panel up to the maximum size of IPBX-F100
complete management including configuration changes, adding dampers or dialplan modifications

acceptance of the request into the queue via the 24/7 monitoring centre
initial response to the request no later than the next working day after receipt into the system
1 hour remote administration by a technician
guaranteed technician departure 3 working days
5 year extended warranty on physical control panel up to a maximum size of IPBX-F50
analysis and troubleshooting only (configuration changes and new features according to the standard Service Price List)

basic set of support services automatically available for all products free of charge
queue request acceptance via the 24/7 monitoring center
initial response to a request usually no sooner than 2 working days from receipt into the system
analysis and troubleshooting only (configuration changes and new features according to the standard Service Price List)